Citizen To Government (C2G) KPO And LPO Services In India

In this guest column, world’s best techno legal LPO and KPO provider Perry4Law Techno Legal Base (PTLB) has shared unique and wonderful insight of the potential citizen to government KPO and LPO services. As more and more governmental fields have now been opened up for private sectors through public private partnership (PPP) model, knowledge based inputs, suggestions and policies have assumed a new meaning. This article is exploring this possible LPO and KPO field of the future where global leader Perry4Law has been providing its services.

Legal Process Outsourcing in India (LPO in India) and Knowledge Process Outsourcing in India (KPO in India) are well known. The LPOs and KPOs in India operate in a wide variety of areas. Some of them are providing great services to their clients. However very few of them have explored the market for ICT related and Techno Legal LPO and KPO Services in India.

For instance, if an assignment pertaining to Cyber Forensics or Cyber Security is forwarded to India, there are very few firms that can manage the same. Similarly, issues like E-Discovery in India are also managed few LPO and KPO Providers of India alone.

Another area that very few KPO Providers can anticipate is the KPO Services to the Governments of various Nations and International Organisations and Institutions. Since these International Governments and International Organisations require Domain Specific and Highly Specialised “Knowledge Based Inputs”, the market for Citizen to Government (C2G) KPO is also emerging.

In order to cater the C2G KPO needs of various Governments and International Organisations, Perry4Law, Perry4Law Techno Legal Base (PTLB), Perry4Law Techno Legal ICT Training Centre (PTLITC), etc have put in place various mechanisms. These Techno Legal Mechanisms are “Customised” in such a manner that almost all the Techno Legal Requirements of various Stakeholders are met properly.

Perry4Law. PTLB and PTLITC are collectively providing the best and widest possible Techno Legal Policies and Strategies to the intended Stakeholders. Some of the areas where Perry4Law, PTLB and PTLITC provides their Techno Legal LPO and KPO Services include Cyber Law, Cyber Security, Cyber Forensics, Cyber Warfare, Cyber Terrorism, Cyber Espionage, Homeland Security, Internal Security, Digital Evidencing, E-Discovery, Cyber Due Diligence, E-Courts, National E-governance Plan (NEGP), etc.

Besides, Perry4Law, PTLB and PTLITC also provide Techno Legal Trainings to Lawyers, Judges, Public Prosecutors, Police Officers, Corporate Executives, Law Graduates, etc.

Perry4Law, PTLB and PTLITC are also managing the Exclusive Techno Legal Cyber Forensics Research, Training and Education Centre of India and Cyber Security Research, Education and Training Centre of India. Further, they are also managing the Exclusive Techno Legal E-Courts Training and Consultancy Centre of India. Another unique achievement of Perry4Law is establishment of the Exclusive Centre on the Protection of Human Rights in Cyberspace. Even the Exclusive India Centre for ICT in Parliament is managed by them.

With the use of extensive Public Private Partnership (PPP) in India in future, the scope of C2G LPO and KPO Services is going to increase and Perry4Law, PTLB and PTLITC would play a decisive and major role in the development of this field in India and abroad.

Skill Development In India For Technical Education

In this guest column, Naveen Dalal, a sales, marketing and franchising consultant, has shared his viewpoints on the desirability to having effective skill development institutions in India for techno legal fields like cyber law, cyber security, cyber forensics, etc. Besides, having his own consultancy practice, he is also extending his expertise to the techno legal research, training, education and skills development initiatives of Perry4Law and PTLB.

One thing that I found very bizarre is the disharmony between the professional graduates and their intake in the industry. For instance, as per many quoted studies only 25% of the management and engineering graduates are suitable for industry purposes. The rest 75% of graduate population is not suitable for industry oriented jobs and assignments.

This shows how much India needs to ensure skill development and providing suitable training to the academic and professional students before they join the mainstream industry and business houses.

Another unique aspect of the present competitive society is that professionals are no more simply graduates in a single stream. They are now required to be well versed in multiple disciplines. An engineering student must be aware of the legal or management concepts. Similarly, legal professionals must be aware of computer science and technology related acumen. In short, professional education has now become multi disciplinary in nature.

Education and training is also no more a single phase exercise. It has become a continuing learning and lifelong learning experience. Professionals are required to upgrade their skills and expertise from time to time as new concepts and technologies are introduced at a regular basis.

I have been analysing and giving suggestions in this regard for long. At our institutional level, we decided to implement a methodology that caters the requirement of both legal and technical aspects of education in India. One of our techno legal segments Perry4Law Techno Legal Base (PTLB) provides basic level techno legal education and training in fields like cyber law, cyber security, cyber forensics, etc. The other segment known as Perry4Law Techno Legal ICT Training Centre (PTLITC) provides similar trainings and education but of higher level and domain specific in nature.

Technical education and legal education in India needs a techno legal orientation and there is an urgent need to ensure techno legal skill development in India. A simple academic education is not enough to meet the challenging and dynamic requirements of local as well as global industry.

In this regard, we are looking forward for education and training collaborations and partnerships. Interested organisations or individuals may contact us with their proposals.

Computer Forensics Courses In India

The importance of information and communication technology (ICT) related research, education and training is self explanatory. This is more so when this is techno legal in nature where both technical as well as legal issues are involved.

This is the reason that the Lok Sabha passed a bill to provide status of IIT to eight new institutes and upgrade BHU's institute of technology into IIT. The government has also asserted that steps were being taken to address shortage of faculty and quality of higher education.

The government has also endorsed the importance of public private partnership (PPP) in imparting qualitative research, education and training in India. One area that can greatly benefit from PPP model is computer forensics research, education and training.

The word computer forensics depicts a picture of science fiction movie where cops or professionals engage in the same with great ease and style. However, in real life things are not as easy and glamorous as they are shown in movies.

Computer forensics is not an easy task. Rather it is a complicated procedure that requires great cyber skills development. Computer forensics requires practical scientific knowledge about computers and associated accessories. The evidence acquired through computer forensics must be legally admissible hence every precaution must be taken to acquire evidence in a legally acceptable manner.

Computer forensics in India is still at its youth stage. This is so because there is a general lack of legal enablement of ICT systems in India that can strengthen computer forensics research, education and training in India. In the absence of adequate legal enablement of ICT systems in India, computer forensics has also not developed much.

Another reason for lack of computer forensics in India is absence of adequate and qualitative techno legal computer forensics institutions. There are very few institutions that provide computer forensics educations and training in India. However, computer forensics is techno legal in nature that must cater both technical and legal requirements of the learners.

India has a single techno legal cyber forensics research, training and educational institution. It is managed by Perry4Law's Techno Legal Base (PTLB) and Perry4Law's Techno Legal ICT Training Centre (PTLITC). The centre is providing techno legal computer forensics education, trainings and course in India.

PTLB and PTLITC are providing their computer forensics courses and other techno legal course and trainings through the use of e-learning and online education models. Registration for online education and trainings in the field of cyber forensics and other techno legal courses of PTLB and PTLITC can be done through their online platforms here and here.

Some of the topics covered by the basic level computer forensics course include basic introduction about applicable law, cyber law of India, digital evidencing in India, e-mail tracing, data recovery, etc. The students or professionals undergoing the basic level trainings and education from PTLB would be given preference for courses and trainings undertaken by PTLITC.

Application form for the enrollment to various courses, internships and trainings can be downloaded from here and more details about the courses of PTLB can be found here.

PTLITC is also in the process of providing highly specialised and domain specific techno legal trainings, courses and educations in the fields like cyber law, cyber security, cyber forensics, anti cyber terrorism, anti cyber warfare, human rights protection in cyberspace, lawful interceptions and self defence against unlawful interceptions, etc. If you have a temperament for techno legal course, get yourself a seat as techno legal profession is going to be one of the most remunerative and in demand profession in future.